Gaming is about fun and entertainment — not harm. CC99 gives you the tools to play safely and responsibly, and we are always here to support your well-being.
Responsible gaming means enjoying gaming as a controlled part of your entertainment. At CC99, we believe that with the right mindset and boundaries, gaming can be a genuinely enjoyable experience. However, when gaming starts to take priority over other important areas of your life, it becomes a problem.
Online gaming in Bangladesh is growing rapidly. With that growth comes a greater responsibility to play wisely. CC99 has made responsible gaming a top priority from day one — because your well-being matters more to us than any business gain.
Responsible gaming rests on three pillars: managing your time, setting financial limits, and staying aware of your mental state. Keep these in balance and gaming will always stay enjoyable. CC99 provides a range of tools and features to support you in all three areas.
Remember: responsible gaming isn't a sign of weakness — it's a sign of wisdom. Knowing your limits and sticking to them is what a true winner does.
People often do not realize when their gaming habits have become a problem. If you or someone close to you shows the signs below, it is time to pay attention. CC99's responsible gaming team is always ready to help.
If any of the above signs appear regularly, do not ignore them. Seek help while the problem is still small — the longer you wait, the harder it becomes.
Answer the following questions honestly. If three or more answers are "Yes", it is time to reach out to our support team.
Do I regularly spend more than my set budget on gaming?
Do I feel restless or irritable when I try to stop gaming?
Have I cut back on work, sleep, or family time because of gaming?
After losing, do I place more bets to try to win the money back?
Do I hide my gaming activity from family or friends?
Have I borrowed money — or considered doing so — to fund gaming?
Do I turn to gaming to relieve stress?
This checklist is purely for your own self-awareness. Whatever your answers, CC99's support team is ready to help without any judgment.
CC99 offers a range of practical tools to help you manage your gaming habits. They are easy to use and accessible at any time from your account settings.
Set a daily, weekly, or monthly maximum deposit limit. Once set, it takes effect immediately.
Set how long you want to stay on the platform each day. Once your time is up, you'll be logged out automatically.
Take a break from gaming for anywhere between 24 hours and 30 days. Your account remains active during this time, but placing bets will not be possible.
Fully close your account for a period of 3 months to 5 years. Your account will not be accessible during this time.
View your complete gaming and transaction history. It is a powerful way to understand your own patterns.
On-screen reminders will appear at set intervals — letting you know how long you've been playing and how much you've spent.
Lowering your limit takes effect immediately. Increasing it requires a 24–72 hour waiting period — this is intentional, to prevent impulsive decisions.
Setting limits on your CC99 account is simple. Just follow the steps below and take control of your responsible gaming.
Log in to your CC99 account and click the profile icon in the top right corner.
Go to "Account Settings" or the "Responsible Gaming" section from the menu.
Deposit limits, session time, cooling-off, or self-exclusion — choose the option that works best for you.
Enter the right amount and duration based on your own budget and schedule.
Click the Save button. Your limit will take effect immediately and a confirmation message will be sent to your registered number.
Stay aware of the risk levels associated with different gaming behaviors:
If you feel gaming is having a negative impact on your life, do not try to handle it alone. CC99's responsible gaming team and external professional organizations are ready to support you.
Reaching out for help at CC99 takes courage. Our team will listen with complete confidentiality and guide you in the right direction.
Need help right now? Take these steps:
Why We Are Bangladesh's Safest Gaming Platform
CC99 enforces a strict age verification process at registration. No one under 18 can open an account under any circumstances. This is a firm, non-negotiable policy.
CC99's system automatically detects unusual gaming patterns. If risky behavior is identified, our team will proactively reach out to you.
Your deposited funds are held in a separate, secure account. Your balance is fully protected and can be withdrawn at any time, no matter what.
CC99's specialist team offers confidential support in English. You can speak openly about your concerns without any language barrier — no judgment, just help.
Temporarily or permanently close your account in just a few seconds. No promotional messages are sent during a self-exclusion period either.
CC99 regularly publishes information and guidance on responsible gaming. Our goal is to build an informed and healthy gaming community.
Simple answers to the most frequently asked questions